Payments
We accept major credit cards including Master Card and Visa. We also accept Paypal payments and Direct Bank Transfer (international bank account transfers). Payments by Credit Card or PayPal will be completed with the security of PayPal’s merchant services. Please review all PayPal policies at www.PayPal.com for further information.
We reserve the right to change this policy at any time and allow exceptions based on our discretion.
Shipping & Handling
We send all domestic and international orders through the TNT Postal Service, DHL or FedEx. We typically ship packages once a week, usually on Tuesdays or Wednesdays. All shipping orders are provided with a Track&Trace number and we always send insured & signed for. Specimens are packed with the highest quality wrapping material with extra padding for delicate specimens.
If you have questions about the shipping & handling fees please email us at frankjozef@classicsteelbikes.com
Domestic Shipping (Europe/UK)
As noted, domestic orders are send via TNT Postal Service, Track&Trace number provided. We estimate shipping prices based on several variables including, number of items, weight, and size of box required. For special items that require additional care in wrapping or items that are heavy additional fees have been included. Below are the prices for domestic shipping/handling as of 01 01 2014.
International/Handling Charges (Outside EU)
International orders are shipped via DHL or FedEx. For international shipments, we estimate shipping prices based on several variables including, number of items, weight, and size of box required. Please use the shipping calculator in your check out.
Return Policy
We offer a money back satisfaction guarantee within 14 days of original shipment contingent upon the following requirements being met by the customer:
- Our Terms & Conditions has been met. Please review this policy.
- You have notified us of the return by email.
- You are the original buyer.
- Item(s) are returned with all original identification labels.
- All items are returned in the original packaging. If an item is damaged or lost during its return trip NO refund or credit will be offered. If the original package was damaged upon delivery, please consult with your post master for your options. Options may include sending back the original package within another box or taking photos of the damage.
- All items are returned as sent (insured, priority mail etc., delivery confirmation) at the expense of the customer.
If a return is deemed acceptable by ClassicSteelBikes, we will refund the full (excluding shipping/handling) via the original payment method.
Damaged Packages
We pack our products with the highest care and it is actually quite rare for items to be damaged or destroyed during shipment, however it does occasionally happen. If your package arrives with visible damage on the box; Notify the Delivery Person, take photos and make notes of the damage and carefully unpack and unwrap the items. If damage has also occurred to the items send us an email right away and we will determine the best course of action. We may file a claim with TNT, DHL or other carrier. Or give you a refund, a website credit or find you a replacement.
Copyrights
All website photographs and images, website design and logos, text, articles, and graphics are the intellectual property of Classic Steel Bikes and may not be used or reproduced without prior written permission from Classic Steel Bikes.
Terms and Conditions
These terms and conditions govern your use of this website; by using this website, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use this website.
License to use website
Unless otherwise stated, Classic Steel Bikes and/or its licensors own the intellectual property rights in the website and material on the website. Subject to the license below, all these intellectual property rights are reserved. You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions.
You must not:
- republish material from this website (including republication on another website);
- sell, rent or sub-license material from the website;
- show any material from the website in public;
- reproduce, duplicate, copy or otherwise exploit material on this website for a commercial purpose.
Acceptable use
You must not use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.
You must not use this website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.