FAQs

 

Payment

Q: What Type Of Payments Do You Accept?

We accept Credit Card payments from all major credit cards (Master Card, Visa, etc.) PayPal payments, and Direct Bank Transfer. All online credit card & PayPal transactions will be handled by a secure payment service provided by Paypal.www.PayPal.com

Q: How Do You Process Payments?

Payments by Credit Card & PayPal  will be completed via a PayPal payment form and online merchant service that we provide. We will address your payment and confirm your order and we will provide you with a Tracking number when we ship your order.

Returns & Refunds

Q: What Are The CSB Return and Refund Policies?

Satisfaction is guaranteed for our items and we will gladly refund your money or give you a website credit if you desire to return any item, below are the terms of our return policy:

Please inform us that you are returning the item immediately and return the item(s) within 14 days of original shipment date. All items must be returned in the original packaging as packaged by Classic Steel Bikes.

Returns must be shipped with the same terms as sent; with Track & Trace and Delivery Confirmation (Signed for).

We will notify you when we receive a returned item, and given the return meets all the stipulations above, we offer a full refund of the monetary amount of the returned item including forward shipping costs. A refund will be credited promptly via the original payment method.

Please be aware that we will refund only the amount of your original payment including your shipping costs, your returning shipping costs will not be refunded.

Shipping & handling

Q: What If The Items In My Package Arrive Damaged?

Damaged Packages

We ship with the most reliable couriers: DHL, FedEx, PostNL. And we can ship with extra insurance for your needs. Classic Steel Bikes is not liable for transport damages. If damages occur during the transport these need to be addressed with the delivery company. But we will of course take care of handling it all when something goes wrong.

We package our products with the highest care and it is actually quite rare for items to be damaged or destroyed during shipment, however it does occasionally happen. If your package arrives with visible damage on the box; Notify the Delivery Person, take photos and make notes of the damage and carefully unpack and unwrap the items. If damage has also occurred to your product please let us know and we will take care of it.

Q: How Often Do You Ship Orders?

We will ship your order as soon as your payment is cleared in our account.