Returns & Refunds
Satisfaction is guaranteed for our items and we will gladly refund your money if you desire to return any item, below are the terms of our return policy:
Please inform us that you are returning the item within 14 days of your order receiving date. All items must be returned in the original packaging as packaged by Classic Steel Bikes.
Returns must be shipped with the same terms as sent ( Track & Trace with Delivery Confirmation )
We will refund you the amount of the full order including the forward shipping costs. A refund will be credited promptly via the original payment method.
Please note that we will refund only the amount of your original order payment including forward shipping costs, the returning shipping costs will not be refunded.
All our products are closely inspected by us and are listed on our website only when we are sure that they are true and honest products. However, we don’t provide any warranty on used products.
Of course we always accept returns if your received order is not as you hoped for or not as described on our website.
We ship with the most reliable couriers: DHL, FedEx, PostNL. And we always ship with full customer insurance.
We package our products with the highest care and it is actually quite rare for items to be damaged or destroyed during shipment, however it does occasionally happen. If your package arrives with visible damage on the box please Notify the Delivery Person, take photos and make notes of the damage and carefully unpack and unwrap the items. If damage has also occurred to your product please let us know and we will take care of it. Our couriers always ship with insurance .
Classic Steel Bikes is not liable for transport damages. If damages occur during the transport these need to be addressed with the delivery company and we will of course take care of this matter.